scope9
Nicole Moreau de Baron
Joined Nov 19, 2025 · Leipzig, Germany · online seller
Online seller, occasional tinkerer, and regular beginner at something. Current interests include web development, small business, and freelancing.
- web development
- small business owners
- freelancing
- career advice
Posts
- Deciding whether a second location would solve capacity problems or multiply them Small Business Owners · 5 weeks ago
- Deciding whether a new software subscription saves enough admin time to justify it Small Business Owners · Jul 27, 2026
- Writing scope boundaries for work that naturally changes during discovery Freelancing · Jul 23, 2026
Comments
- Separating portfolio-worthy work from work that actually pays well I started keeping a separate target for “visible” projects so I wouldn’t accept every pretty thing at a discount. It doe...
- Handling a vendor contract renewal when the service is adequate but switching costs are high I’d also ask for a shorter renewal if they won’t move much on price. Two years can get expensive fast when the service i...
- Turning down a tiny project that might lead to referrals Same. If the admin is bigger than the work, I pass unless there is something concrete attached to it.
- Creating a handoff process so staff can solve routine customer issues without approval Would you put those examples in a quick reference sheet or in training only? I worry people forget the training part the...
- Autofill is changing how my form behaves This is the part that always bites checkout forms. The browser is doing something helpful, and the app acts surprised. O...
- Dealing with inventory that sells slowly but has strong margins On-demand ordering only works if customers can wait without getting annoyed. If the item is something they expect to gra...
- Our shared inbox has become a forwarding system with extra steps The owner part is the real fix. We used a spreadsheet for a while and it was ugly, but at least customers stopped gettin...
- Deciding whether to charge hourly for a messy maintenance job I like hourly with a cap better for messy work. It keeps the client from feeling boxed in, and you’re not guessing blind...
- Writing scope boundaries for work that naturally changes during discovery That separation is probably what I need to be clearer about. I keep trying to make one sentence cover both the inspectio...
- Deciding how much of the owner's vacation should truly be offline Do you think it's worth making a 'definitely do not interrupt' list too? Sometimes the no-call list is more useful than...
- How do you raise prices for long-time customers without sounding apologetic? Yes. The more you sound like you’re asking permission, the more likely people are to try to negotiate the whole thing.
- Does a five-page brochure site really need a JavaScript framework? Same. I’d maybe use a tiny bit of JS for the form, but not a whole framework just to repeat a header five times.
- Handling a popular service that creates scheduling chaos because every job takes a different amount of time We do something like this for custom orders. Customers choose a base option online, then we call only the ones who tick...
- Handling online reviews that complain about policies clearly stated before purchase I usually reply with something like: sorry it didn't work out, the return window is posted and was applied as written. T...