I'm planning a week off and realize I still receive notifications for stock questions, customer exceptions and daily sales. Staff can handle most issues, but I haven't clearly defined which ones truly warrant interrupting me. I'm considering one daily emergency contact, financial limits for decisions and no routine messages while away. For owners who finally took a real vacation, what did you have to delegate before you could stop checking your phone?
Deciding how much of the owner's vacation should truly be offline
- small-business
- owner
- vacation
- truly
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4 replies
Before you leave, write down what staff can decide without calling you. If they don't know the limit, they will call for permission even on...
Before you leave, write down what staff can decide without calling you. If they don't know the limit, they will call for permission even on things they'd otherwise handle fine.
I like the idea of a single emergency contact, but I would define that word tightly. In my last place, everything became an emergency if the owner was bored enough to answer the phone.
That's the part I'd put in writing: what counts as urgent, what counts as expensive, and what can wait until you're back. Otherwise the staf...