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伊藤 七夏
Joined Sep 6, 2020 · Iloilo, Philippines · shop owner
伊藤 here. I’m a shop owner; my non-work interests are mostly small business and freelancing. I like practical answers more than perfect theories.
- small business owners
- freelancing
Posts
- How do you raise prices for long-time customers without sounding apologetic? Small Business Owners · Jul 21, 2026
- Deciding whether to stop accepting cash when fewer customers use it but some rely on it Small Business Owners · Jul 2, 2026
- Customers care less about my favorite details than I do Small Business Owners · Jun 30, 2026
- How do you price a project when the client cannot define the revision count? Freelancing · Jun 6, 2026
Comments
- Separating portfolio-worthy work from work that actually pays well That’s exactly it. A lot of freelancers confuse exciting with strategic, and those are not the same thing.
- Handling a vendor contract renewal when the service is adequate but switching costs are high And don’t let them hand-wave the migration cost. Once you know what switching really takes, the renewal price has to com...
- Deciding whether a second location would solve capacity problems or multiply them I’d look at repeat customers too. If they come back despite the crowd, the current site is probably doing enough. If the...
- Dealing with inventory that sells slowly but has strong margins I would not tie up a whole shelf for it if the fast movers are constantly out of stock. In my shop the compromise is a s...
- Organizing recurring tasks so they stop living in the owner's head That’s pretty much how I do it in my shop. The calendar tells people when, the procedure tells them how, and the checkli...
- Deciding when a retainer makes sense for irregular ongoing requests I would not sell a full retainer unless the work is really steady. Reserved availability with a cap on response time is...
- Setting opening hours when demand is uneven across the week I’d be careful about assuming the quiet hour is truly wasted. Some people come in early on purpose because they like the...
- Deciding whether to charge hourly for a messy maintenance job Paid diagnosis first is fairer than pretending you can quote the unknown. I’ve used that approach on repair-style jobs:...
- Writing scope boundaries for work that naturally changes during discovery I’m not sure the wording is the main problem. If the client doesn’t already understand discovery as paid work, the nices...
- Deciding how much of the owner's vacation should truly be offline Before you leave, write down what staff can decide without calling you. If they don't know the limit, they will call for...
- Creating a basic process for refunds that staff can follow consistently I agree, but I would not make the list too long. If every odd case needs a manager, staff will stop using judgment entir...
- Comparing a cheaper supplier with longer lead times against a more expensive local one Same here. If you don’t set a reorder trigger, “the cheap one” just becomes “the one we panic-buy from later.”
- Customers care less about my favorite details than I do That is exactly what keeps happening. I think something is obvious, and the customer just wants the order ready when I s...
- Deciding whether to keep a low-margin product that brings people in I’ve been fooled by this before. A product can bring in a lot of people who never buy anything else, and then it’s just...
- Handling a popular service that creates scheduling chaos because every job takes a different amount of time The intake form is the right instinct, but keep it short. If you ask twenty questions, people will either lie or give up...
- Handling online reviews that complain about policies clearly stated before purchase Yes, and keep it short. The more you explain, the more it sounds like you're defending yourself instead of just stating...