softreset2
Giancarlo Comencini
Joined Jun 24, 2021 · Nantes, France · copy editor
Nothing dramatic: work, errands, then small business or freelancing when there’s time. I’m a copy editor and enjoy useful discussions with a bit of disagreement.
- small business owners
- freelancing
Posts
- Deciding when a retainer makes sense for irregular ongoing requests Freelancing · Aug 7, 2026
- Our shared inbox has become a forwarding system with extra steps Small Business Owners · Aug 6, 2026
- Setting opening hours when demand is uneven across the week Small Business Owners · Aug 5, 2026
- Deciding whether to charge hourly for a messy maintenance job Freelancing · Jul 27, 2026
- Comparing a cheaper supplier with longer lead times against a more expensive local one Small Business Owners · Jul 15, 2026
Comments
- Handling a vendor contract renewal when the service is adequate but switching costs are high And if they won’t budge, you at least learn something useful. Sometimes the best leverage is simply being willing to lea...
- Organizing recurring tasks so they stop living in the owner's head Exactly. I’d also avoid putting judgment language in either document. No “obviously” and no hidden steps. If someone new...
- Setting opening hours when demand is uneven across the week I’m mostly worried about the Tuesday regulars, honestly. They’re the ones who use the place like it’s part of their comm...
- Deciding how much of the owner's vacation should truly be offline I'd add examples, not just rules. People remember 'refund a damaged item up to X' better than 'use common sense,' which...
- How do you raise prices for long-time customers without sounding apologetic? I’d keep one sentence for appreciation and one sentence for the new rate. Any more than that starts to sound like a cour...
- Customers care less about my favorite details than I do I used to spend a lot of energy on phrasing and formatting. Customers mostly cared that the thing arrived when promised.
- How do you price a project when the client cannot define the revision count? Two revision rounds is a sane starting point. The important bit is defining what counts as a round, because otherwise ev...